Understanding the Copient Dashboard as a Block Holder
To use the Block Dashboard, select the date range you’re interested in. To download the raw data, click the “Download Spreadsheet” button.
Permissions note: While Facility users can see all data for all blocks, Block Holders can only view the data for blocks and groups of which they are a part.
Block Rank
Block Rank is derived from (Net Utilization x Allocated Block Hours). Block holders are ranked against other block holders. Service Lines are ranked against other Service Lines.
Gross Utilization
Gross Utilization = (Block Case Hours/Block Hours) x 100
Placement on the orange line represents where this block holder/service line stands compared to their peers with regard to this metric.
Net Utilization
Net Utilization = (Block Case Hours + Voluntary Release Hours/Block Hours) x 100
Placement on the orange line represents where this block holder/service line stands compared to their peers with regard to this metric.
Block Room Usage
The “Block Room Usage” panel describes how the block holder utilized their block.
Block Hours: total allocated block hours
Block Case Hours: Case hours performed during block time for Block credit
Lost Hours = (total block hours – voluntary release hours – block case hours)
Voluntary Release Hours: Block time that was voluntarily released from the block by either the block holder or the facility user.
This specific metric on this panel does not include vacation releases.
Voluntary Release hours contribute toward Net Utilization.
Vacation Release Hours: Block time that was voluntarily released from the block by using the Vacation Release workflow. In other panels, this metric is often lumped under Voluntary Release Hours, but here it is separated out.
Vacation Release hours contribute toward Net Utilization.
Mandatory Release Hours: Block time that was mandatorily released from the block either manually by the facility user or automatically based on business rules.
Mandatory Release hours do not contribute toward Net Utilization.
Non-Block Case Hours: Case hours performed outside of block time
Non-block case hours do not contribute toward block utilization (gross or net) but are captured and used for making block allocation decisions.
Average Days Booked in Advance
The “Average Days Booked in Advance” panel will show the booking patterns of block holders. Specifically, Copient captures how many calendar days before the block date a case gets added to your OR scheduling system. Case updates and reschedule events do not change the original “booked on” date.
Note – The Copient “Booked On” date reflects when Copient first received the booking through the scheduling interface, not when it was first sent to the facility.
Per Block Utilization
The “Per Block Utilization” panel shows every block date during the selected time period.
An “empty” date means the block holder did not perform cases that counted toward block utilization that day. Block time might have been voluntarily released, but it was not released early enough for Net Utilization credit.
– The blue bar shows Gross Utilization.
– The orange bar shows Net Utilization.
– The green line is a facility-specific metric. This line typically indicates the minimum Gross Utilization the block holder needs to maintain in order to keep their block time.
Block Utilization Trends
The “Block Utilization Trends” panel shows historical block utilization data based on the time frame selected. When a year is selected from the date range, the trending data will show utilization year over year. Any date range smaller will show monthly utilization data.
Weekday Utilization
The “Weekday Utilization” panel shows the same Block Utilization data as the “Per Block Utilization” panel but with the added identifying weekday. Use this panel to look for trends on Block Utilization performance.
– The first number is Net Utilization
– The second number in parentheses is Gross Utilization
Block Alert/Release Pipeline – Block-specific
The “Block Alert/Release Pipeline” panel is used to determine how many Block Alerts Copient sent to this block holders, and how many of those blocks were subsequently voluntarily released.
Late First Start %
The “Late First Start %” panel shows what percentage of first starts the block holder started late. This panel only displays and measures the block holder’s first start cases, not all cases.
“Late” and “First Start” are defined at the facility level.
Lost Backfill Opportunity
The “Lost Backfill Opportunity” panel shows how many additional cases would have been performed at the facility had the block holder voluntarily released their unused block time before the mandatory release date based on the average facility backfill rate.
For example, if the Block Holder has 10 Lost Block Hours, and the facility backfill rate is 50%, the Lost Backfill Opportunity would be 5 hours.
10 lost hours x 50% = 5 hours
The Facility Backfill Rate is updated bi-weekly.